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PRIME Meghalaya

Government of Meghalaya

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PRIME — Meghalaya State Startup Portal

How can we help?

File a grievance with the PRIME Startup Portal. We'll route it to the right zone helpline and give you a ticket reference to track it.

Your details are used only to handle this grievance and update you, and are processed under the Digital Personal Data Protection (DPDP) Act. No login needed.

What you can expect

Acknowledged
Within 3 working days, by email.
Resolved
Within 40 days by the PRIME Administrative Team.
If not
It escalates on its own — Programme Heads, PRIME Meghalaya, then the Director, MBMA / MIE, then the CEO, MBMA. You never have to chase it.

Already filed one? Track it with your ticket reference.

Step 1 of 4 — Topic & zone

  1. 1currentTopic & zone
  2. 2upcomingDescribe the issue
  3. 3upcomingYour information
  4. 4upcomingReview
What is this about?

Choose the closest topic — we'll set up your subject and prompts.

Which zone is this about? This routes you to the right helpline officer.
Describe the issue
0 / 5 minimum
0 / 20 minimum

Replace the bracketed prompts ([...]) with your details — the more specific, the faster we can act. Do not paste Aadhaar, bank or password details.

Photos or PDFs that support your grievance (e.g. a screenshot, letter, or receipt). Up to 5files, 10 MB each. Do not upload Aadhaar, bank or password details.

Your information

Include country code if outside India, e.g. +91 90000 00000.

Optional — the name of your startup or business, if this grievance relates to one.

Optional — if you have a PRIME ID, add it so we can link your grievance faster.

We use this only to send your ticket reference and updates, handled under the DPDP Act.

Review & submit
Zone
Not selected
District
Not provided
Block
Not provided
Subject
Not provided
Description
Not provided
Attachments
Not provided
Name
Not provided
Email
Not provided
Phone
Not provided
Business name
Not provided
PRIME ID
Not provided

How PRIME uses your data (DPDP Act, 2023)

What we collect
Your name, email and phone, and — only if you provide them — your PRIME ID, business name, the grievance details you write, and any files you attach.
Why
Solely to receive, verify, route and respond to this grievance, and to contact you about it. We do not use it for marketing or sell it.
Legal basis
Your consent, which you give by ticking the box below.
Who sees it
The PRIME grievance team and the department or officer handling your case.
How long we keep it
Only as long as needed to resolve your grievance and meet record-keeping obligations, after which it is deleted.
Your rights
You may ask us to access, correct or erase your data, or withdraw consent, by writing to our Grievance Officer at grievance@primemeghalaya.com. Withdrawing consent may stop us from processing this grievance further.
Escalation
If unsatisfied, you may approach the Data Protection Board of India.
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