Contact & Support
We are committed to addressing your concerns transparently and promptly. All grievances are handled in accordance with the DPDP Act, 2023 and applicable Government of Meghalaya guidelines.
Types of Grievances
Exercise your rights under the DPDP Act, 2023 — request access, correction, or erasure of your personal data held by PRIME.
Complaints about PRIME programmes, schemes, funding applications, selection processes, or conduct of staff.
Report broken links, accessibility barriers, incorrect information, or technical problems on this website.
Questions about eligibility, application processes, scheme details, or any other PRIME-related queries.
How It Works
Clearly describe your concern — whether it's a data-protection request, a complaint about our services, or a general query. Include your name, contact details, and any reference numbers.
Email your grievance to grievance@primemeghalaya.com with the subject line 'PRIME Grievance — [brief description]'. You may also send a written complaint to our postal address.
We will acknowledge your complaint within 3 working days of receipt and provide a reference number for tracking.
We aim to resolve all grievances within 30 days of receipt. Complex cases may require additional time; we will keep you informed of progress.
If unresolved within 30 days or if you are unsatisfied with the resolution, you may escalate to the Data Protection Board of India (once constituted) for data-related matters, or to the appropriate government authority for other complaints.
Designated Officer
Response Timelines
Acknowledgement
Within 3 working days
Resolution (standard)
Within 30 days
Resolution (complex)
Up to 60 days (with notice)
Data-protection requests (DPDP Act)
Within 30 days
DPDP Act, 2023: For data-protection requests, if we fail to respond within 30 days or if you are dissatisfied, you may approach the Data Protection Board of India.
Raise a Concern
File your grievance online to get a tracked ticket reference, or email us directly — we are a government body and take every complaint seriously.
42 grievances redressed in 2023–24.
